Faster answers, better support - Introducing our new web chat service
Published on 16 March 2026
Article by Larry Friedberg, Manager Contracts Administration
We’re excited to announce the launch of our new website chat designed to make it easier than ever for you to get the information and support you need, right when you need it.
What’s new?
Real‑time chat support
You can now connect instantly with a member of our team through our real‑time chat window. Whether you are looking for information about contracts, need guidance navigating our services, or simply have a quick question, our support specialists are ready to help—no phone call required. After hours queries can still be lodged and responded to the following business day, and additional automated and self-help tools are on the horizon.
Smart virtual assistant - coming soon
Our new virtual assistant will be available 24/7 to help answer common questions and guide you to the right resources. It can assist with:
- Finding documents and reporting guides
- Understanding our services
- Finding information about our Arrangements
- Information for suppliers
- Discovering our upcoming events and industry specific conferences
- Checking status updates
- Directing you to the right department
If the virtual assistant can’t resolve your question, it will seamlessly connect you with a human team member for more personalized support.
File friendly messaging
Need to share a document or request information tied to a specific file? Our chat system now supports secure file uploads, making it easier to collaborate, clarify details, and resolve issues more efficiently.
Why this matters
These new tools are part of our ongoing commitment to improving service delivery and creating a smoother experience for our customers and partners. With faster communication and smarter support options, we are able to answer questions sooner, resolve issues quicker, and provide a more convenient way to engage with our team.
Try it out today - look for the icon on the bottom left of the screen!
Simply visit our website and look for the chat icon in the bottom‑left corner of your screen. Whether it is a quick question or a detailed inquiry, we are here and ready to help.