Executive Director Operations
After six years at Peak Services leading the Performance and Strategy team, Mike Waterland is now Executive Director Operations of Local Buy. Mike was instrumental in delivering the business transformation project that underpins the new integrated shared services customer contact centre in Mackay and understands the daily operations of the intricacies pertaining to the Local Buy business model. During his time as Director of Performance and Strategy at Peak, Mike has experience refining product and service delivery offerings and has a unique insight into internal capabilities having developed Bids, PMO, Shared Services and IT at Resolute and Peak Services.
Mike’s extensive experience as a change leader, combined with his pragmatic, common sense approach, allows him to revolutionise the operations within Local Buy. He expertly drives business improvement by translating strategic intent into a program of work that can quickly identify, quantify and justify opportunities for improvement. Mike is dedicated to embedding effective business methodologies to design innovative solutions, transforming service delivery methods, and delivering new operating models.
Before joining Peak, Mike worked across several large-scale public sector programs in the United Kingdom delivering shared services within and between Councils, outsourced services, as well as significant improvements to in-house capability and service quality.